Terms of Business
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We are East Coast Electrical, a trading name of North East Coast Electrical Ltd (we, the company), a company registered in Scotland with registration number SC790541. Our registered address is 6 Swan Street, Brechin, Angus, DD9 6EF. When you (the person named on the order, quote or enquiry) place an order with us, or enter into an agreement for us to undertake work for you, we will do business with you under the following terms.
Quotes and Pricing
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Any quote we issue to you contains an estimated labour amount for the required works based on site visits and/or the information provided by you. In accepting a quote from the company, you agree that you understand that, in unforeseen circumstances, additional time and cost may be required to complete works. The price of materials continues to fluctuate, and the invoiced amount may be higher than quoted. You will be notified in advance of any additional materials required, time or cost increases. You agree by accepting the quote, to payment of the full sum quoted, plus any variations/further amount we agree with you. For larger projects a deposit and/or payment by instalment may be required.
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Fixed Price Work
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The price we quote for fixed price work is based on the condition that your existing property meets the minimum structural and safety requirements that would be reasonably expected under any current regulations which apply (e.g. BS 7671 Wiring Regulations). Any additional work required to meet this requirement may incur an additional cost above the fixed price. We reserve the right to change prices without notice.
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Payment
Payment is due within 7 days from when we issue you an invoice. If payment is not received within this period we will issue a reminder, for which we reserve the right to charge an administration fee. If payment is still not received after a further 7 days, we will issue a final reminder, for which we reserve the right to charge an administration fee. If payment is not received after the final reminder, we will charge you interest at the current government rate from the date of the reminder. We may seek a court action to recover the payment. You will be liable for any legal or recovery costs incurred by the company.
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Scheduling and Delays
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We will try to meet the date and times agreed to attend appointments and complete works. We aim to inform you if we will be more than 15 minutes late to an appointment or with a minimum of 3 days notice if we have to reschedule an appointment or works. We will do this via the means of communication that we normally use to contact you. If we cannot meet the timescales above, we will inform you as soon as possible. We will not be liable to compensate you if there is a delay that could have been reasonably foreseen (e.g. you were aware of an electrical fault which you did not get fixed before we started work). We will inform you in advance of any delays to completing our works.
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VAT
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We will charge you VAT at the applicable rate, which will be clearly indicated on any quote or invoice. The company VAT registration number is 454220814.
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Estimates
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An estimate is not a formal quote and is only designed to give you an indication of the potential cost of works. You agree that you understand that the final cost of works based on an estimate can be significantly higher.
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Variations
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Changes to the original design, specification or scope of works will incur additional time and cost, which we will communicate to you in advance. This should be done in writing where possible. A verbal instruction given on site shall be taken as a binding agreement between you and the company.
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Warranty
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We will warranty any work we undertake for you for a period of 6 years from the date of completion of works. This warranty is limited to the work undertaken by the company and does not cover the products or materials supplied by the company. Any products or materials we supply to you will be limited to the manufacturer's warranty or guarantee. We will not be liable for any issues which arise after a third party has undertaken work on any part of works completed by the company. We will not be liable for any costs which arise from structural alterations undertaken after our works (e.g. a solar panel is damaged when you later have the roof tiles replaced). We will not be liable for any costs which arise from circumstances which are beyond our control (e.g. an EV charger is damaged during a flood). The company will not be liable costs incurred by accidental or malicious damage by you or a third party.
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Unforeseen Circumstances
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We will try our hardest to meet our obligations to you if strikes, wars, acts of terrorism or power cuts affect our business with you. We will not be liable to you for any failure which is due to unexpected circumstances or any other situation outside our control. This includes a change in government policy which affects any grant or subsidy you may receive relating to, or regulation affecting works completed by us.
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Limit of Liability
These Terms of Business should not affect your statutory rights or limit our legal responsibility for death, personal injury or fraud which results from our negligence, or any other liability which we cannot limit or exclude by law (including our legal responsibility under section 2(3) of the Consumer Protection Act 1987). We will not be liable for incidental or third party costs (e.g. you cannot get to work because your EV charger is not working). If you are an industrial or commercial client, we will not be liable for any business losses.
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Complaints and Disputes
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You agree to follow the correct procedure in the event of any issue with products or services provided by us.
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If you have an issue with how you were treated by us, or the way in which we conducted our business, follow the Complaints Procedure.
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If a defect or fault arises within the warranty period, follow the Warranty Claim Procedure.
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If you have an issue with the quality of work done or the value of an invoice, follow the Informal Dispute Procedure. We will only enter into a formal dispute with you if you use a recognised formal procedure (e.g. the RICS Dispute Resolution Service).
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Further Information
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If there is anything in these Terms that you do not understand, or need further information about (including the procedures outlined above), please contact us. It is your responsibility to read and understand these Terms before entering into business with us.