Customer Charter

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East Coast Electrical aim to meet the following standards when completing work for our customers:

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• Communication (in person, by phone, email or in writing) will be polite, simple and accurate.

• Our staff will wear clean, recognisable uniform.

• Our staff will not smoke or vape on site.

• Ours staff will not use offensive language on site

• We will meet our appointment times within 15 minutes.

• We will park considerately.

• We will keep our work areas tidy.

• We will clean up our work areas once complete.

• We will avoid unnecessary damage to your property.

• We will minimise disruption (e.g. loss of power).